FAQ

Shipping

Where do you ship?
The United States only, at this time.

How long does delivery take?
Orders are processed in 1–3 business days, then delivery takes an estimated 10–20 business days.

How much is shipping?
It is calculated at checkout and shown in full before you pay.

Why are my items arriving separately?
Orders with multiple items may ship in separate parcels. There is no extra charge.

Orders

Can I change or cancel my order?
Yes, within 12 hours of placing it, as long as it has not been processed. Email us straight away. See our cancellation policy.

How do I track my order?
Use the link in your shipping confirmation email. See Track Your Order.

I entered the wrong address.
Email us immediately. We can correct it if the order has not shipped.

Returns

What is your return window?
30 days from delivery, for unused items in original packaging.

Who pays return shipping?
For change-of-mind returns, you do. If the item is damaged, defective, or wrong, we do.

How long do refunds take?
5–10 business days after we receive and inspect the return, back to your original payment method.

Do you do exchanges?
The fastest route is to return for a refund and place a new order.

Payment

What payment methods do you accept?
Major credit and debit cards and the other methods shown at checkout. All prices are in USD.

Is checkout secure?
Yes. Payments run through Shopify’s PCI-DSS compliant checkout. We never see your full card number.

Products

Are the colours accurate?
We do our best, but screens vary. Measurements are approximate unless stated otherwise.

What voltage are your lights?
Items sold to US addresses are supplied for US voltage. If you have a specific question about a fixture, email us before ordering.