Privacy Policy

This policy explains what personal information Vellmore Home collects, why we collect it, and what we do with it. It applies to this website and to orders placed through it.

Information we collect

Order information — your name, billing and shipping address, email address, phone number, and payment confirmation details. We do not receive or store your full card number.
Account information — if you create an account, the details you provide and your order history.
Device and usage information — your IP address, browser type, pages viewed, and referring site, collected through cookies and similar technologies.
Communications — the content of emails or contact form messages you send us.

How we use it

To process, fulfil, and deliver your order, and to communicate with you about it
To handle returns, refunds, and customer service enquiries
To screen orders for fraud or risk
To improve our website and product range
To send marketing emails, where you have asked to receive them

Who we share it with

We share personal information only with the parties who make the store work:

Shopify, which hosts our online store and processes payments
Fulfilment and shipping partners, who need your delivery address to ship your order
Analytics and advertising providers, including Google, which help us understand site traffic and measure advertising
Legal authorities, where we are required by law to respond to a lawful request

We do not sell your personal information.

Cookies and advertising

We use cookies to keep your cart working, remember your preferences, and measure advertising performance. You can control cookies through your browser settings. You can opt out of personalised advertising through the tools published by the advertising networks themselves.

How long we keep it

We keep order records for as long as necessary to fulfil the order and to meet our legal, tax and accounting obligations.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct or delete it, and to opt out of certain uses. To make a request, email judahraysmith@gmail.com and we will respond within 30 days. We may need to verify your identity first.